The Victorian Energy Upgrades program is a Victorian Government energy-efficiency program. This page explains what the program is, how eligibility is determined, what Victorian Energy Efficiency Certificates are, and the role SavePlanet Pty Ltd plays.
SavePlanet Pty Ltd is an independent business participating in energy-efficiency and renewable-energy programs. SavePlanet is not the Victorian Government, the Essential Services Commission or the Victorian Energy Upgrades program, and does not represent or act on behalf of any of them.
SavePlanet does not use cold-call telemarketing or door-to-door marketing to generate leads for the Victorian Energy Upgrades program. We contact you only where you have given us your details and consented to be contacted.
Victorian Energy Upgrades (VEU) is an energy-efficiency program of the Victorian Government. It is administered by the Essential Services Commission (ESC), the independent regulator responsible for the program.
The program is designed to reduce energy use and greenhouse gas emissions across Victorian homes and businesses by supporting the installation of approved energy-efficient products and activities. Where an activity meets the program's requirements, it may attract a discount or other incentive that reduces the cost of the upgrade to the customer.
The program does not operate as a cash rebate paid to the customer. The value of an incentive depends on the activity, the product installed, the premises, and the certificate market at the time. It may be applied as a discount on the price of the upgrade rather than paid to you directly.
Eligibility under the VEU program is not automatic. Whether an upgrade is eligible, and the value of any incentive, depends on a number of factors, including:
Eligibility is determined under the program's rules, not by SavePlanet. We will tell you before you commit if we believe an upgrade is unlikely to be eligible.
Only products and activities that meet the requirements of the VEU program can be used to create certificates. Products must appear on the program's register of approved products, and installations must be carried out in the manner the program requires.
Installations requiring licensed trades are undertaken by appropriately licensed and qualified tradespeople in accordance with applicable regulatory requirements, relevant Australian Standards and the requirements of the program.
Eligible activities completed under the VEU program may result in the creation of Victorian Energy Efficiency Certificates (VEECs). One certificate broadly represents one tonne of greenhouse gas emissions avoided.
Certificates are created by accredited persons under the program and can be traded. The value of certificates changes over time with market conditions, which is one of the reasons the incentive available for a given upgrade can change.
As the customer, you hold the right to have certificates created in respect of an eligible activity at your premises. For certificates to be created, you must assign that right to the accredited person under the program.
Before you sign any document assigning your certificate creation rights, you will be given information explaining:
You should not sign an assignment form that is blank or incomplete. You are entitled to a copy of everything you sign. If you do not understand a document, ask for it to be explained before you sign it, and see the interpreter information in our Complaints & Dispute Resolution page.
SavePlanet Pty Ltd supplies and arranges the installation of energy-efficiency products, including hot water heat pumps, air conditioning, solar and battery systems. Where an upgrade may be eligible under the VEU program, we can explain the program to you, assess whether your premises and proposed upgrade are likely to meet the program's requirements, and assist you with the documentation the program requires.
Where a VEU activity is involved, the activity is delivered by or on behalf of an accredited person under the program. We will tell you who the accredited person is for your upgrade, and the identity of the accredited person will be shown on the documentation you are asked to sign.
SavePlanet is responsible to you for the products we supply and the installation work we arrange, and for handling any complaint you raise with us, including where the complaint concerns another party involved in your upgrade.
Installation work is carried out by installers engaged for your upgrade. Installers must hold the licences and qualifications required for the work, and must carry out the installation in accordance with applicable regulatory requirements, manufacturer specifications and the requirements of the program.
If you have a concern about the conduct of an installer or any other party involved in your upgrade, you can raise it with us directly using the process on our Complaints & Dispute Resolution page. We record and handle complaints about parties involved in your upgrade even where the complaint was made to that party rather than to us.
We contact customers only where they have provided their contact details to us and consented to be contacted. Our enquiry forms ask you to confirm that you are over 18 years of age, whether you require an interpreter, and whether you consent to being contacted by telephone about your enquiry.
We record the wording of the consent you were shown, the page you submitted it from, and the date and time of your submission, so that we can demonstrate what you agreed to.
You can withdraw your consent to be contacted at any time by emailing info@saveplanet.com.au or calling 1300 362 724. Withdrawing marketing consent does not affect an upgrade already in progress or any warranty or after-sales obligation we owe you.
Where the Australian Consumer Law applies to your agreement - for example where the agreement is an unsolicited consumer agreement - you have a cooling-off period during which you may cancel the agreement in writing without penalty.
The cooling-off period that applies to your agreement, how to exercise it, and the address to send a cancellation notice to, will be set out in the agreement documents you are given. You are entitled to a copy of your agreement.
To cancel, contact us in writing at info@saveplanet.com.au, or by post to 22 Wallangara Boulevard, Harkness VIC. You can also call 1300 362 724 to discuss cancelling, but a cancellation should be confirmed in writing.
If you are not satisfied with any part of your upgrade - including the marketing, the documentation, the products supplied, the installation work, the incentive applied, or the conduct of anyone involved - you can make a complaint to us free of charge.
Our full complaints and dispute-resolution process, response timeframes, and the external bodies you can escalate to are set out on our Complaints & Dispute Resolution page.
Independent information about the Victorian Energy Upgrades program is published by the Essential Services Commission:
ABN 15 694 068 632
22 Wallangara Boulevard, Harkness VIC
Phone 1300 362 724 · Email info@saveplanet.com.au
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